Recently I’ve had a few experiences with the Apple Genius bar, the panel of experts that sits in every Apple store waiting to answer your most complicated iPhone and Mac questions.
To be honest, I’m continually blown away by how much these people go out of their way to help me. The other day I took in a fairly new but non-functioning extension cord but forgot the receipt. I asked if they could simply look up my recent purchase, they said there was no need. If I told them it was a new cord, they would believe me and replace it immediately, free of charge.
In another trip I brought in my cousin’s aging MacBook. The hard drive had suddenly seized up and the computer had ceased working altogether. Though it was well out of warranty, the guy at the Genius Bar actually apologized for the product, stating that this should’ve never happened. He then ordered a free replacement drive and threw in a new outer case because the old one was cracked.
In my experience, these kinds of actions are unheard of in customer support. These are the people that are supposed to shun responsibility and point blame at customers no matter what the problem. The kind of people that will stop at nothing to make sure that you don’t get that 100% satisfaction refund that was promised to you. Apple stores in my area seemed to have missed the memo.
Today we’d like to know if you’ve had any similar experiences. Vote in the poll on the right letting us know what you think of the customer service at the Apple Store. Then leave a comment below and tell your Apple genius story. Did they go out of there way to help you or stick their noses in the air and wait for you to leave. We want to hear all the details!
Hi, game fans!
Welcome back to another week’s worth of App Store selections. As your cheerful dealers in gaming addiction, we’d like to take a moment to thank you for all the feedback and suggestions for titles — keep them coming! And now, without further ado, here are the titles we’ve been enjoying this week…
In this Quick Look, we’re highlighting Spaced. The developer describes Spaced as a beautiful, easy to use news reader featuring articles from NASA, European Space Agency, UK Space Agency and more; all on your iPad, iPhone and iPod Touch.
Spaced is a great way to view the latest news from the space industry whereever you are. You’ll have access to the latest content complete with high resolution images and HD videos.
Read on for more information and screenshots!
Lets face it, meetings are generally a place of boredom and outdated technology. They are filled with far more paper and xeroxing than tablets and smartphones. Even when technology is incorporated, you still spend a majority of the meeting typing and recording. What if there was a different way to hold meetings, a way that gets rid of excess paper and saves your fingers from typing out thousands of words? Meetings are about to launch into the 21st century with Agendas, a new iPad app.
Agendas is a note-taking application designed for making meetings easier and more productive. Plan out your presentation ahead of time and include text, images, and real-time polls in your agenda. Once you have a basic framework of your meeting topics and information, it’s time to start your meeting. Agendas allows you to share your meeting notes with other users, meaning less typing and more listening.
The last decade has been rough for the world’s most iconic CEO. In 2004, it was discovered that Jobs had pancreatic cancer. He underwent several treatments and Tim Cook took over operations while Steve began a successful recovery. By the end of 2008, Jobs was taking another health related leave of absence and received a liver transplant in April of 2009.
Fast-forward to 2011 and Steve has once again made an announcement that he will be taking a leave of absence to focus on his health. As the world wonders how long Jobs can possibly continue in his fractured state, we can’t help but be concerned not only about his well being, but that of the company that he has dedicated his life to building.
What will Apple be like in a post-Steve era? Can it continue its seemingly never-ending winning streak or will it take a turn for the worst like it did when Steve was booted out in the 80s?
When it comes to voice recording on the iPhone, there are quite a few options. There’s the built-in Voice Memos, which not only works well but is free, then there’s apps like Dragon Dictation which even transcribe recordings into text.
But for the past few years, one app has been steadily adding features and making improvements, making it one of the better options for making a recording on the go. It’s called iTalk Recorder, and some of its features are pretty impressive. So why would you want to download iTalk Recorder when you already have Voice Memos built in? Hit the jump to find out.
In this Quick Look, we’re highlighting Berokyo. The developer describes Berokyo as follows: Berokyo lets you organize all your favorite and frequently used contacts, documents, digital media and virtually any type of file into one or more customizable and beautiful bookshelves; and once there, they can be quickly accessed, copied, shared, viewed, played, and so much more. Berokyo definitely helps you improve your organization and productivity on the go!
Read on for more information and screenshots!
If the words “Quake” and “Doom” make you nostalgic, or the thought of a Nintendo 64 controller coupled with the music from Goldeneye makes you smile, this post is definitely for you.
Below we’ve compiled a list of the best first-person-shooters we could find for iPhone. Games in this beloved genre almost always promise hours of intense gameplay and hopefully some sweet multiplayer action. Whether you want to destroy zombies, battle stormtroopers or relive WWII, you’ll find a game below that’s perfect for you.
Good news! We have randomly selected the five winners. Check the list of names below to see if you won. If you are one of our lucky winners, you’ll be receiving an email shortly with your App Store promo code. As always, thanks for supporting AppStorm and be sure to check back soon for more awesome giveaways!
- David Robinson
- Lucas de Lima
- Joe Hana
- Marek Hasak
Earlier this month we reviewed Color Schemer Touch, an awesome utility for creating beautiful color palettes using a number of professional tools and controls. Today we’re happy to announce that we’ve teamed up with the Color Schemer Touch developers to bring you five free copies of the app!
How To Enter
All you need to do to enter is follow @iphoneappstorm on Twitter and leave a comment below listing your favorite feature from Color Schemer Touch.
We’ll select the five winning comments at random in one week, on Monday, January 24th. Good luck!
The iPhone is now an established gaming platform, particularly for racing games. But what about the iPad? Does it make sense to hold the large device between your hands and turn it like a steering wheel? Electronic Arts thinks so, and they have two games from the popular Need for Speed franchise that aim to prove a point.