If you don’t give your customers the service they deserve, you won’t be around long, whatever field you’re working in. Whether your enterprise is big or small, customers expect to be served day and night and, thanks to customer service apps for iPhone, you can now provide customer service on your mobile very easily. A good customer service app can mean the difference between an excellent customer experience or the kind that ends up as a customer service horror story like these. It’s important as well that apps look good on iOS which is why we’ve chosen apps that not only work well but have the good looks that iOS users expect.
Here are 6 of the best iPhone customer service software solutions that will ensure you and your team can provide the highest quality customer service possible and also make sure that your customers feel valued. Note that these apps require a subscription to the corresponding cloud solution, although many offer free trials. You’ll find more information on the best customer service apps as identified in GetApp’s GetRank quarterly ranking system of top business software.
Zendesk is one of the best iPhone customer service apps available, thanks largely to its ease of use. Even if you’re not familiar with SaaS or customer service software in general Zendesk for iPhone is easy to get to grips with. Zendesk is packed with great customization options, robust language support and is used by businesses of all types and sizes. In fact Zendesk serves over 40,000 businesses worldwide including Vodafone, Shopify, and Groupon. Zendesk is especially suitable for larger enterprises because there’s no limit to how many agents can be used with it.
Zendesk for iPhone allows you to manage your customer relations easily with a convenient overview of tickets pending and allows you to open new tickets. One thing to be aware of though is that notification sounds can’t be customized so it’s hard to know if you’re receiving a notification from Zendesk or one of your other app. If you want to ensure good relations with your customers, Zendesk is an excellent choice by making sure your communications with customers and their data are always at your fingertips.
Price: From $1 per month.
Salesforce.com’s Desk.com is one of the best iPhone customer service apps around, as you would expect from industry leaders in business software such as Salesforce. Salesforce remains the biggest name in online CRM software, and Desk.com allows owners of small and medium-sized businesses to outsource their customer service needs. Desk.com is very flexible and can handle everything from requests via email and social media to phone and online chat. Desk.com is also very scalable allowing you to add as many agents as needed as customer demand requires.
Desk.com for iPhone also takes advantage of Salesforce knowhow when it comes to tapping into what Salesforce does best – gathering customer history and other data. The performance dashboards in this iOS customer service app give you a clear overview of your entire client support operation, so you can see at a glance how you’re performing in serving your customers.
Price: From $3 per month.
TeamSupport for iPhone encourages teams to work together in order to effectively meet the demands of your customers as quickly as possible. TeamSupport allows you to create customer service portals that can operate 24/7. These portals help customers to help themselves (and each other) to resolve their problems and find answers to their questions before resorting to agent support.
The TeamSupport customer service app for iPhone includes features such as self-help ticketing, live chat, ticket management and automation, reporting and analytics that help you provide a better level of customer service. TeamSupport is oriented towards the business-to-business sector but it could also be applied to other types of businesses.
Price: From $35 per month.
Freshdesk combines customer conversations with other, useful features such as service level agreements, automation features, contextual information, and a knowledge base. It’s also a tremendous tool for collaboration with coworkers Freshdesk has a team inbox which organizes all the help tickets among agents and displays comprehensive information regarding which tickets are being worked on. It also has a self-service portal and several community forums to engage and encourage participation from customers.
Freshdesk’s iPhone customer service app gives you access to all of your tickets, and allows you to filter to prioritize which ones you want to work on. The Freshdesk iPhone app supports push notifications so you will never miss an important update, and you can speed through common actions by setting up automated scenarios with a single tap. If you have a Freshfone account then the Freshdesk app even allows you to answer support calls on your iPhone and save then as tickets.
Price: From $15 per agent per month. Freshfone costs $1 per month per line.
Zoho Support emphasizes a systematic and quantified approach to addressing tickets. Interaction is key to the app’s model, providing your help desk professionals with the ability to configure a custom WYSIWYG browser interface for end users without using any programming knowledge.
Zoho Support for iPhone boasts a great looking feed with a list of all your tickets. Swipe left on this feed and you’ll be able to perform frequent ticket actions such as editing, closing, moving, or assigning. The app has a collaborative feel to it: you can ‘@’ team members to tag them in tasks, and there’s support for statuses so users can say what they’re working on. Ubiquitous push notification support is included in Zoho Support.
Price: From $25 per month.
UserVoice for iPhone is all about understanding your customers’ relationships with your business. UserVoice is already very widely used by more than 160,000 organizations around the world and puts a big emphasis on monitoring customer satisfaction. The UserVoice iPhone customer service app allows you to see the satisfaction ratings of customers over the last 30 days, and the handy thing is that it even gives tips on how to improve these ratings and thus enhance customer service.
Other useful customer service tools include crowd-sourced user insights which provides feedback on product development and ‘Instant Answers’ which allows users to answer their questions via your knowledge base before they need to resort to customer service. Feedback is voted up by users it has helped so that the most helpful stuff rises to the top and means customers get more instant help than having to contact customer service.
These are all top web based customer service software for iPhone but we’d love to know which apps you use to manage customer interactions? Let us know in the comments below. Check out our sister site, GetApp, where you can compare customer service software and read user reviews.