Smartphones are tailor-made for the task of field service management and tracking. The dawn of iPhone apps for field service management has opened up new possibilities for tracking field workers and make it easier to manage teams from the office.
Field technicians obviously need to be mobile in order to do their job but managing teams outside of the workplace can still be tricky. Managers need to be careful to not cross the line between smothering them and giving them the freedom to get their jobs done effectively for your company.
There are a growing number of Field Service Management apps for iPhone that service and repair-based businesses can use to enhance the efficiency and reliability of their offsite technicians. Most offer a lot more too such as CRM features, invoicing, and integration with accounting apps such as QuickBooks.
Businesses that use field service management apps for iPhone are able to achieve better on-time records, deliver better services and most importantly, get more word of mouth referrals and positive reviews from satisfied customers.
So we’ve hand-picked some of the best iPhone apps for field service management to help you manage your mobile workforce. All of them are free to download but require a subscription to the field service management SaaS service in order to actually use them.
Jobber Pro is the mobile companion to the Jobber web app which is a scheduling, invoicing and field management app that gives you instant access to both team status, location and customer information from any iPhone or mobile device.
To track field service workers, Jobber supports GPS waypoint tracking so you can see exactly where your workforce is throughout the day. You can also schedule, assign, and notify your team with just a couple of clicks making management very easy indeed. Technicians can see at a glance upcoming tasks, appointments and geographical location of their next customers. Customers can also sign your iPhone in order to accept deliveries and services.
Jobber also supports other useful administration features such as Quotes, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments although QuickBooks integration is limited to the web app.
There’s no free version but you can try the Jobber field service management app for iPhone free for 30 days.
Pricing: From $39 per month.
Kickserv does more than just field service management on your iOS device – it manages everything from online appointments and sales to job tracking, team scheduling and estimate, invoice and online payments. Team members can quickly add their time entries into the mobile app and you can see exactly where they are and which customer they are with on your iPhone or desktop.
Out in the field, this iPhone field service management app allows technicians to automate team status updates to your office, enter schedules, time tracking, charges and notes, easily see your jobs and opportunities from the field and attach notes, documents, and images to a job. Along with this, Kickserv can be used to both bill customers and track payroll reports.
Kickserv’s field service management features are very well done and well suited to any freelancer or team that makes house calls in sectors like HVAC, plumbing, construction, lawncare, maid services, and pest control.
There’s no free version of Kickserv on iPhone but there is a free 14-day free trial to test it out first.
Pricing: From $29 per month.
GeoOp is a slick, out-of-the-box field service management app for iPhone. It boasts a centralized data repository where quotes, pending and ongoing jobs, recurring jobs, client data, job site photos, file attachments, invoices, and more can be accessed whenever, wherever from your iPhone.
Features of this iPhone field service management app include the ability to change job statuses as you work, schedule jobs in real time, and even integrate job information with your other business tools, such as Xero, FreshBooks and Unleashed.
Pricing: From $39 per month
Built for service contractors and professionals, HouseCall Pro’s notable features include contractor profiles, Google Calendar integration, customer database, messaging, GPS tracking, live maps, mobile payment, automated invoicing, postcard marketing, and email remarketing.
The HouseCall Pro iPhone field service management app provides a slick interface to help you schedule jobs, chat in-app with customers, remotely manage work orders, and much more.
Pricing: Freemium (Free for 1 User; $79 per month for 2-10 users; $199 per month for 10+ users.
The Mhelpdesk field service software application for iPhone is a very user friendly field management software for small to medium sized businesses. MHelpdesk is easy enough for anyone to manage, track, and schedule field technicians for many different types of business in the service industry.
One of the best features of MHelpdesk is job progress tracking which is highly customizable enabling you to build your very own custom workflow to track every step of a job. MHelpdesk is effective used both from your iPhone desktop or a mobile device, allowing you to track time spent on jobs and your team can deliver data back to the office in real time.
Another very useful feature of MHelpdesk is the automatic job assignment tool which saves time by automatically assigning routine jobs to the same agents or field workers rather than have to manually distribute the work. This can be delivered to field technicians in the form of push notifications.
The MHelpdesk application is free for iPhone and there’s a free trial and money back guarantee for the web app which you can use to test out the mobile version.
Pricing: From $99 per month.
FieldLocate field service management app for iPhone is focused on geo-tracking your team to help you keep tabs on their location. The iOS tracking features are some of the most complete of any field tracking software for iPhone available.
FieldLocate uses GPS tracking and like most good SaaS field tracking apps also allows you to process and receive payments in the field. The tracking features are very detailed because you can track track in real-time when a job starts, when it is paused, and when it is completed. This means field service managers can see updates to the job and notify the next customer so they don’t have to wait around wondering when they’ll be served. Push notifications also alert field technicians when new tasks are due and when the next appointment is.
FieldLocate is the perfect for those that need detailed tracking data and you can try a free fully functional demo for free which you can use to test out the iPhone app too.
Pricing: From $70 per month.
FieldAware for iPhone field service management software comes from the the same company as FieldLocate but is aimed at larger commercial service companies.
FieldAware is excellent for automating service processes and simplify scheduling and dispatching on a large scale. FieldAware is ideal for businesses in HVAC (heating, ventilation and air conditioning), Property Management, Medical Equipment Repair, Oil Field Maintenance and Plumbing and many more.
The FieldAware iPhone app is very powerful and supports everything from time and location tracking to issue quotes, estimates, managing work, staff and assets. However, you can’t issue invoices from the mobile app. You can though integrate FieldAware with your already existing invoicing workflow with the FieldAware API.
There’s no free version of FieldAware but you can try a limited demo for free and test the iPhone app at the same time.
Pricing: From $70 per month.
These top SaaS field management apps on iPhone can make the best of your mobile capabilities and ensure your field technicians always remain at arms length. Let us know what field service management apps you use, and be sure to check out GetApp’s ranking of the top 25 cloud field service management applications.