Posts Tagged

customer service

If you don’t give your customers the service they deserve, you won’t be around long, whatever field you’re working in. Whether your enterprise is big or small, customers expect to be served day and night and, thanks to customer service apps for iPhone, you can now provide customer service on your mobile very easily. A good customer service app can mean the difference between an excellent customer experience or the kind that ends up as a customer service horror story like these. It’s important as well that apps look good on iOS which is why we’ve chosen apps that not only work well but have the good looks that iOS users expect.

Here are 6 of the best iPhone customer service software solutions that will ensure you and your team can provide the highest quality customer service possible and also make sure that your customers feel valued. Note that these apps require a subscription to the corresponding cloud solution, although many offer free trials. You’ll find more information on the best customer service apps as identified in GetApp’s GetRank quarterly ranking system of top business software.

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Highrise CRM is a simple and flexible CRM and contact management tool that helps keep you and your team organized. Highrise is all about collaboration whether its on contacts, emails, notes and many more different ways of working together. For instance, you can share an address book with your entire company or integrate it with other business tools your company uses such as Xero, Freshdesk, Pipedrive, and many others. Highrise is more than a just a CRM though, and it also features a help desk, group email client, and company address book all in one.

The Highrise CRM iPhone app is a very easy to follow CRM which provides a limited set of basic contact management features. The app is built with simplicity in mind and isn’t as complicated as the desktop version but retains the most essential functions.

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WORK[etc], (full name WORK[etc] CRM + Projects + Help Desk), is a holistic approach to small business management which, as the elongated name suggests, manages to stuff a lot into a one package.

WORK[etc] integrates CRM with project management, billing, customer support, and more in an attempt to create an all-in-one business management platform. The obvious advantage of WORK[etc] is that it brings all major business needs under one umbrella and so there’s need to contract third-party services for the essential aspects of running your business.

According the the developer, 1,200 businesses already use WORK[etc] to satisfy their small business needs including CRM, project management, billing, help desk support, reporting, and collaboration.

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